Refund policy
Every Denyra case is printed to order, one at a time. That changes how returns work here, so we have kept this policy short and specific.
If something is wrong with your order
Send us a photo within 15 days of delivery - that's all we need. If it arrives damaged, or the print doesn't match what you saw on the product page, we'll ship you a replacement at our cost.
Nothing to post back. No forms to fill in. Keep the original case.
If we can't replace the item - for example, if the design is no longer available - we'll refund you in full instead.
What this covers
- The case arrived damaged or dented.
- The print is misaligned, the colors are wrong, or the illustration is not the one you ordered.
- The wrong item was sent.
What this doesn't cover
Because each case is printed for your order, we can't accept returns or exchanges for change of mind, or for a design you ordered and then decided you preferred another. Please check the product photos before you order - they show the actual print.
Normal wear from everyday carry, and damage caused by drops or misuse after delivery, are not covered.
Changing or canceling an order
Reach out as soon as you can, ideally within a few hours of placing your order. Once it enters production we may not be able to change or cancel it.
Refunds
Where a refund applies, we issue it to your original payment method. It usually appears within 5-10 business days, depending on your bank or card issuer.
How to reach us
Email denyra.shop@gmail.com with your order number and a photo of the item. We reply within 1-2 business days.